Ask and answer questions with other members of your survey. Upload documents with your answer, view and download the answers or search the archives for other questions you might find useful.
1. Logging on to the 'Client Homepage'.
The first step, is to log on to the alan jones client homepage, click on 'Login' in the top right hand side of our home page:
Enter your username and password and click on the login button.
(If you can't remember your password, there's a link to email it to you.)
Once this is complete, the client home page loads:
2. Loading Groupshare.
Once logged in, click on the Groupshare icon:
The Groupshare front page will be displayed
3. Answering an Open Question.
When posing a question on Groupshare, you can set how long the question remains open. To view all of the open un-answered questions for the Groupshares you are a member of, click on 'Questions' at the top of the page:
Click on the title of the Groupshare you wish to view open questions for:
Click on the question you would like to answer. You have the option to include a text answer, by filling in the text box, upload a Word or Excel file as part of your answer, or - if you are unable to answer - select the 'N/A' option. Once you've submitted an answer all other answers to the question will be displayed:
To download all the answers, click on the 'Download Answers' button. Having answered the question, you can re-visit the question at any point to see any new answers which have been posted.
4. Asking a Question.
Click on 'Questions' at the top of the page:
Click on the 'New Question' button:
Fill in your question and (if applicable) your answer. You can up-load a Word or Excel file to your question. Before clicking on the 'Post' button to make your question live, fill in the appropriate details at the bottom of the page:
You need to select how long the question will remain active for, the topic of your question and which of your Groupshares you'd like the question to be sent to.
Once you click on 'Post' members of the Groupshares you selected will receive an email informing them there's a new question.
To view the answers to your questions, check using the steps in point 3 of this guide.
5. Archived Questions
Once an open question has gone past its display-until date, it will be moved to the archive, where it can still be viewed, re-activated and answered.
To start a search of the questions archive, click on the 'Archive' link at the top of the page:
Select a topic and click 'Search'. All the questions for the selected topic will be displayed.
To refine the search, click on 'Advanced search' where you can select dates, a text string to search for, which Groupshare the question is in, etc.
Clicking on a question of interest will display the full question. Here, you have the option to re-open the question (to answer it yourself and view other people's answers).